Tools

Getting Customers (The Simple, Non-Pushy Way)

One question, one link, and a simple voucher system. Add it to your normal repair workflow and earn repeat commissions when customers renew.

Use this after EVERY job

The one question that starts everything

When you’ve finished a repair and the customer is happy, ask:

“By the way… how do you back up your data?”

If they say “I don’t” — perfect. If they say “external drive” — remind them drives get dropped, lost, stolen, or fail. Cloud backup is automatic whenever the device is on.

The goal: help the customer protect their data — and get paid again when they renew.

  1. Ask the question.
  2. Hand them a voucher (or text them your link).
  3. They sign up — you get credited. Renewals track to you too.
A PC technician handing a laptop back to a customer in a shop
Tips & tricks

Quick wins that increase conversions

These are practical “add-ons” that make customers far more likely to take action — without sounding salesy.

🔗 1) Give them your personal link

After the question, give them your link (or hand them a voucher). Your username shows here: adnet.

Best in-shop moment:
Right after you’ve fixed their device — when trust is highest.

Tip: replace adnet with your own GotBackUp USERNAME.

💬 2) Use a simple follow-up message

Most people don’t act instantly. A quick follow-up boosts sign-ups.

Text / WhatsApp (copy/paste):
“Hi! Here’s that backup link I mentioned — it’s an easy way to protect your photos and files.
GBDrive.com/adnet
If you want to try it first:
TakeAFreeTrial.com/adnet

Send this the same day while the repair is fresh in their mind.

🎟️ 3) Give them something physical (higher conversion)

A simple “thank you for using us” note or voucher in the bag increases take-up massively.

  • Thank you card (best choice)
  • Invoice footer (“Backup your data: GBDrive.com/yourname”)
  • Packing note / “collection slip”
  • Business card (with a short URL)
  • QR code for walk-in customers

If you do one thing: use vouchers. It feels normal (like other big voucher offers in the UK).

📱 Bonus: Get them set up before they leave (QR voucher)

If they already have their phone out, let them scan the QR code on your voucher and register there and then. Once home, they can log in and set up all devices.

How shops do this:
  • Print a QR code that links to GBDrive.com/adnet
  • Ask them to scan it on their phone
  • They register in under a minute

Some shops add a small “thank you” for doing it on the spot:

  • £10 off today’s repair
  • A low-value freebie (USB stick, screen wipe, charging cable)

This isn’t a “sales discount” — it’s a thank-you for protecting their data properly. Small incentives often pay for themselves many times over through repeat commissions.

Use: Print Vouchers to generate QR vouchers quickly.

4) Get more “free” leads from your Google listing

You don’t need ads to start — most repair work comes from local Google searches.

  • Add a line to your Google Business Profile: “Ask about backup & data protection”.
  • Add one photo of a repaired device + a short caption mentioning backup.
📸 5) Post your repairs on social media

Each happy customer is a marketing opportunity. Post a photo of your latest repair and add:

“Repaired today! Don’t forget to back up your photos and data – visit www.GBDrive.com/USERNAME.”
🤝 6) Referrals & local partnerships
Simple referral line: “If you know anyone who’s lost photos or files before, send them that link — it can save them a lot of stress.”

Good local partners:

  • Accountants / bookkeepers (client data)
  • Photographers (photo backups)
  • Estate agents (docs + phones)
  • Local business groups / Facebook groups

Quick note: this works best when you’re using the backup yourself — customers trust “I use it too.”